Thursday, July 26, 2012

Nationwide Scam Hits Home

Please review this previous post about a scam that recently targeted a JCPB customer:

Thanks to our friends at the American Public Power Association (APPA) for reporting on a multi-state scam that has targeted utility customers across the country. The scam aims to steal payments and identity information using in-person solicitations, social media, fliers, phone calls and text messages. Victims have been reported in states such as California, Illinois, Tennessee, Texas and Florida.

Nationwide scam targets utility customers

Thursday, July 19, 2012

What's the Best Way to Report an Outage and Why?

The Johnson City Power Board (JCPB) encourages customers to report power outages through its automated phone attendant by calling (423) 282-JCPB (5272). Reporting outages in this manner offers customers the opportunity to take full advantage of JCPB’s outage management system (OMS).

The purpose of the OMS is to facilitate rapid deployment of resources during an outage event by linking incoming outage reports with outgoing service orders and mapping data. The OMS is most effective when it functions as a fully automated system that informs JCPB dispatchers on where to focus restoration efforts without the need to speak with affected customers directly.

It is essential that JCPB customers’ phone numbers are kept up to date. This will enable the OMS to quickly identify customers and their associated service addresses as they call in thus expediting JCPB’s reporting/dispatching processes. When used to its full potential, the OMS streamlines the outage reporting process making it simple, fast, and convenient for JCPB customers and employees alike. 

Thursday, July 12, 2012

Portable Electric Generator Safety Tips

    In an emergency, portable electric generators offer lifesaving benefits when outages affect your home or business. They can safely power important electrical equipment such as portable heating units, computers, water pumps, freezers, refrigerators and lighting. However, portable generator use can also be very hazardous. If you plan on using an emergency generator, it’s essential that you take precautions for your safety and the safety of those working to restore power.

The most effective way to avoid portable generator mishaps is to make sure you fully understand the proper operating procedures. Read and follow the manufacturer’s guidelines before operating or maintaining your generator – and don’t forget to use common sense.

Follow these tips for safe portable generator use:
  • Always read and follow the manufacturer's operating instructions before running generator
  • Engines emit carbon monoxide. Never use a generator inside your home, garage, crawl space, or other enclosed areas. Fatal fumes can build up, that neither a fan nor open doors and windows can provide enough fresh air.
  • Only use your generator outdoors, away from open windows, vents, or doors.
  • Use a battery-powered carbon monoxide detector in the area you’re running a generator.
  • Gasoline and its vapors are extremely flammable. Allow the generator engine to cool at least 2 minutes before refueling and always use fresh gasoline. If you do not plan to use your generator in 30 days, don’t forget to stabilize the gas with fuel stabilizer.
  • Maintain your generator according to the manufacturer’s maintenance schedule for peak performance and safety.
  • Never operate the generator near combustible materials.
  • If you have to use extension cords, be sure they are of the grounded type and are rated for the application. Coiled cords can get extremely hot; always uncoil cords and lay them in flat open locations.
  • Never plug your generator directly into your home outlet. If you are connecting a generator into your home electrical system, have a qualified electrician install a Power Transfer Switch.
  • Generators produce powerful voltage - Never operate under wet conditions. Take precautions to protect your generator from exposure to rain and snow.